Terms of Service

1. Who these terms are for

These Terms of Service (the “Terms”) govern access to and use of Vantrel, an online operations service for small businesses provided by Vantrel LLC (“Vantrel”, “we”, “us”). By creating an account, signing an order form or using the service, the business you represent (“Customer”, “you”) agrees to these Terms.

Vantrel is intended for business use. If you accept these Terms on behalf of a business, you confirm you have authority to bind it.

These Terms apply together with your order form or online sign-up details (the “Order”), our Data Processing Agreement, our Acceptable Use Policy and our Cancellation Policy. If the Order and these Terms conflict, the Order prevails.

2. The service

Vantrel lets your team organize day-to-day operations in one workspace, including work orders, schedules and shifts, checklists, stock levels, equipment records and activity reports. The specific modules and limits available to you are described in your Order.

We may improve, change or retire features over time. If a change materially reduces the core functionality you subscribed to, we will tell you in advance and you may end your subscription under the Cancellation Policy.

3. Accounts and users

You are responsible for the people you invite to your workspace (“Users”), for the roles and permissions you give them, and for keeping sign-in details confidential. Tell us promptly at our contact address if you believe an account has been accessed without permission.

You must provide accurate account information and keep it up to date.

4. Subscription, renewal and fees

The service is provided on a subscription basis for the term stated in your Order. Fees, the billing cycle and accepted methods are stated in your Order. Fees exclude applicable taxes unless the Order says otherwise.

Unless your Order says otherwise, a subscription renews automatically for a term of the same length. You may stop renewal at any time before the end of the current term, as explained in the Cancellation Policy. We will notify you in writing before any change to fees for a renewal term takes effect.

If an amount due is not received, we will notify you and allow a reasonable period to resolve it before suspending access.

5. Your data

You keep all rights to the information you and your Users put into the service (“Customer Data”), such as tasks, notes, photos, schedules and records. You grant us a limited right to host, process and display Customer Data only to provide and support the service for you.

When we process personal information contained in Customer Data, we act as your service provider (processor) under our Data Processing Agreement.

You can export your Customer Data while your subscription is active. After the subscription ends, we delete Customer Data as described in the Data Processing Agreement.

6. Acceptable use

You agree to use the service in line with our Acceptable Use Policy and applicable law. You are responsible for the lawfulness of the Customer Data you upload.

7. Availability, maintenance and support

We work to keep the service available and to schedule maintenance at times that limit disruption. We do not guarantee uninterrupted availability unless your Order includes a specific service commitment.

Support is provided by email at contact@vantrelqh.com. Response times, if any are committed, are stated in your Order.

8. Security

We use reasonable administrative, technical and organizational measures designed to protect Customer Data, including encrypted connections (HTTPS) and access controls. No system is completely secure; you are responsible for configuring user roles appropriately and protecting your Users’ credentials.

9. Intellectual property

The service, its software, design and documentation belong to Vantrel LLC and its licensors. Except for the right to use the service under these Terms, no rights are transferred to you. If you send us suggestions, we may use them without obligation to you.

10. Confidentiality

Each party will protect the other party’s non-public information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

11. Disclaimers

Except as expressly stated in these Terms or your Order, the service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. The service is a planning and record-keeping tool; it does not replace your own judgement or legal, safety or regulatory obligations.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Each party’s total liability arising out of these Terms is limited to the amounts paid or payable by you for the service in the twelve months before the event giving rise to the claim.

These limits do not apply to your payment obligations, a breach of confidentiality, a breach of the Acceptable Use Policy, or liability that cannot be limited by law.

13. Term, suspension and termination

These Terms last for as long as you have an active subscription. Either party may end the agreement for material breach that is not fixed within 30 days after written notice.

We may suspend access immediately where necessary to prevent harm to the service, other customers or third parties, and will restore access once the issue is resolved.

14. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Warren County, Kentucky. Before starting proceedings, each party will first try in good faith to resolve the dispute by written notice and discussion for 30 days.

15. General

We may update these Terms. We will give at least 30 days’ notice of material changes; changes apply from your next renewal unless required sooner by law. Neither party may assign the agreement without the other’s consent, except in connection with a merger or sale of the business. If any provision is unenforceable, the rest remains in effect.

Notices to us go to contact@vantrelqh.com or by mail to 215 Technology Way, Bowling Green, KY 42101, USA.