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Vantrel

Privacy Policy

Last updated November 12, 2026

What personal information we handle, why, who sees it and what you can do about it.

1. Two roles, stated plainly

Vantrel LLC (“we”) decides how personal information is used for visitors to this website, people who contact us, and the account holders and administrators of our customers. For that information, we are the controller and this policy applies.

Inside the service, our customers enter their own operational records, which may include names of employees, contractors or site contacts. For that information, our customer decides and we act only on its instructions as a processor, under our Data Processing Agreement. Questions about it should go to the business that uses the service.

2. What we collect

  • Contact details you give us: name, business name, work email, phone number and the content of your message.
  • Account details: names, work email addresses and roles of the people who administer or use a customer workspace.
  • Subscription and billing records needed to manage your account, handled through our payment processor; we do not store full card numbers.
  • Technical information: IP address, browser type, device information and server logs that help us keep the service secure and working.

3. How we use it

  • To answer enquiries and arrange walkthroughs you request.
  • To provide, secure and support the service and your account.
  • To send service notices, such as changes to terms or planned maintenance.
  • To comply with legal obligations and protect our rights.

We do not sell personal information, and we do not use it for third-party advertising.

4. Who we share it with

We share personal information only with service providers that help us run our business, such as our cloud hosting provider, email delivery provider and payment processor for subscriptions, under contracts that limit their use of the information. We may also disclose information when required by law or to protect safety and rights. A current list of subprocessors is available on request.

5. How long we keep it

Enquiries are kept for up to 24 months unless they lead to a customer relationship. Account information is kept for the life of the account and a reasonable period afterwards to meet legal and record-keeping obligations. Server logs are kept for a limited period for security purposes.

6. Security

We use encrypted connections (HTTPS), role-based access and limited staff access to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses. To make a request, email contact@vantrelqh.com. We will verify the request and respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

8. International transfers

We are based in the United States, and information may be processed in the United States or other countries where our providers operate. Where required, we use appropriate safeguards for these transfers.

9. Children

The service is designed for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

10. Changes and contact

We will post updates on this page and change the date above. For material changes affecting customers, we will also notify account administrators. Contact: contact@vantrelqh.com · 215 Technology Way, Bowling Green, KY 42101, USA.