FAQ
Straight
answers.
What businesses usually ask before and after they start. If yours isn’t here, the Support page lists every way to reach us.
01
Getting started
What kind of business is Vantrel for?
Small and growing businesses with physical work to organize: field crews, shops, kitchens, facilities, small warehouses and workshops. If your day runs on jobs, shifts, routines and supplies, it fits.
How do we get started?
Request a walkthrough. We look at how your team works today, set up a workspace with you, and help you lay out your first board — usually your opening routine, this week’s schedule and open jobs.
Do we need to install anything?
No. Vantrel runs in a web browser on computers, tablets and phones. Team members open a link and sign in.
Can we bring our existing lists?
Yes. Items, equipment and contacts can be imported from a spreadsheet, and we can help with the first import during onboarding.
02
Using Vantrel
Can team members only see their own work?
Yes. Roles decide who can see and edit what. A technician can see their jobs and checklists; a manager sees the whole board for their location.
Does it work for more than one location?
Yes. Each location has its own board, schedule and stock list, and managers can switch between them or view them together.
What happens when a checklist item is missed?
It stays on the board as an open gap, marked with who it was assigned to and when it was due, until someone completes it or a manager closes it with a note.
Does Vantrel place orders with suppliers?
No. Vantrel keeps your stock levels and builds a reorder list of items below their minimum. Your team places orders the way it already does.
03
Data & security
Who owns the information we put in?
You do. We host and process it only to provide the service to you, as set out in our Data Processing Agreement, and you can export it at any time.
How is our data protected?
Connections are encrypted (HTTPS), access is controlled by roles inside your workspace, and our own staff access to production systems is restricted. Data is hosted with a professional cloud hosting provider.
What happens to our data if we leave?
Export it before the end of your term. After the subscription ends, it is deleted from the active service within 30 days, as described in the Data Processing Agreement.
04
Account
How are plans set?
Plans depend on the number of locations and people using Vantrel. We confirm the plan and its terms in writing after the walkthrough, before anything starts.
Is there a long commitment?
Subscriptions run for the term in your order and you can stop renewal at any time before the end of that term. Details are in our Cancellation Policy.
How do we reach support?
Email us at the address on our Support page. A person reads every message and replies by email; for setup questions we can also arrange a call.
Still unsure? Write to support or request a walkthrough.