Cancellation Policy

1. Ending your subscription

You can stop your subscription from renewing at any time by writing to contact@vantrelqh.com from an account administrator’s address, or from the account settings once available to you. The subscription stays active until the end of the current term; no cancellation fee is charged.

2. Amounts already paid

Unless your Order or applicable law says otherwise, amounts paid for a term that has already started are not refunded, and no credit is given for unused time.

If we end the service for reasons that are not your fault, or if a material change reduces the core functionality you subscribed to and you end your subscription for that reason, we will refund the unused portion of the current term.

3. Your data after cancellation

Export your data before the end of the term. After the subscription ends, Customer Data is deleted as described in the Data Processing Agreement.